Shipping & Delivery Policy

Last Updated: 06/10/26

At ATV 3D Print, we take care to manufacture, package, and ship your orders safely and efficiently. Because many of our products are custom-made and 3D printed after receiving an order, processing and delivery times may vary depending on the product, quantity, design complexity, material, and finishing requirements.

1. Order Processing

Orders are generally processed after successful payment confirmation.

For standard products, orders are typically prepared for dispatch within 5-7 business days.

For custom 3D-printed products, the production time may vary depending on:

  • Product size and complexity

  • Quantity ordered

  • Material selected

  • Print time

  • Post-processing or finishing requirements

  • Customisation or design requirements

  • Approval of the final design, where applicable

If your order requires additional time, we will communicate the expected timeline with you.

2. Custom Orders

Custom and made-to-order products are manufactured according to the specifications provided by the customer.

Once a custom order has been approved and production has started, changes to the design or specifications may not be possible.

Customers are responsible for providing accurate dimensions, measurements, reference files, and other required information.

Any delay caused by missing information, delayed approvals, or changes requested by the customer may extend the estimated delivery date.

3. Shipping Locations

We currently ship orders to:

[India / Selected Locations / Worldwide]

Delivery availability may depend on the destination, courier service, product type, and applicable shipping restrictions.

If we are unable to deliver to your location, we will contact you using the details provided with your order.

4. Shipping Charges

Shipping charges are calculated based on factors such as:

  • Delivery location

  • Package size and weight

  • Shipping method

  • Number of items

  • Courier charges

The applicable shipping charge will be displayed or communicated to you before order confirmation.

5. Estimated Delivery Time

After dispatch, the estimated delivery time is generally:

  • Local / Same-City: [2–3] business days

  • Within India: [5–7] business days

  • Remote Locations: [7–10] business days

  • International: [7–10] business days

These are estimates only and are not guaranteed delivery dates.

Delivery may take longer because of weather conditions, courier delays, public holidays, strikes, natural events, incorrect addresses, or other circumstances beyond our control.

6. Dispatch & Tracking

Once your order has been dispatched, we may provide a tracking number through the contact details provided during checkout.

Customers can use the tracking information to monitor the shipment status.

Tracking information may take some time to become active after the package is handed over to the courier.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

  • Full name

  • House/building number

  • Street/locality

  • City

  • State

  • PIN/ZIP code

  • Contact number

ATV 3D Print will not be responsible for delivery delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect address, failed delivery attempts, refusal to accept the package, or an unavailable recipient, additional shipping charges may apply for re-dispatch.

8. Delivery Attempts

Courier partners generally make multiple delivery attempts before returning an undelivered package to the sender.

Customers should ensure that someone is available to receive the package at the provided delivery address.

Once the shipment has been handed over to the courier, delivery-related issues may also need to be coordinated with the courier company.

We will reasonably assist customers in resolving such issues.

9. Damaged Packages

We carefully package our products before dispatch. However, packages can occasionally be damaged during transportation.

If you receive a package that appears visibly damaged:

  1. Take photographs of the package before opening it.

  2. Record the condition of the packaging and product.

  3. Open the package carefully and inspect the product.

  4. Contact ATV 3D Print within [24/48] hours of delivery.

  5. Share photographs/videos and your order details with us.

This information may be required to evaluate the issue and, where applicable, raise a claim with the courier service.

Please refer to our Returns & Refund Policy for information regarding damaged or defective products.

10. Delayed or Lost Shipments

While we work with reliable shipping partners, delivery delays can occasionally occur due to circumstances outside our control.

If your shipment appears significantly delayed or is reported as lost, please contact us.

We will coordinate with the courier service to investigate the shipment and determine the appropriate resolution.

Delivery estimates do not constitute a guarantee of delivery by a specific date unless expressly confirmed by ATV 3D Print in writing.

11. Unforeseen Delays

ATV 3D Print will not be responsible for delays caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • Transportation disruptions

  • Courier service interruptions

  • Strikes or labour disputes

  • Government restrictions

  • Public emergencies

  • Festivals or public holidays

  • Incorrect customer information

  • Unexpected production issues

  • Other force majeure events

We will make reasonable efforts to keep customers informed when such delays occur.

12. International Shipping

For international orders, the customer may be responsible for applicable:

  • Customs duties

  • Import taxes

  • Local taxes

  • Customs clearance charges

  • Other destination-country fees

Such charges are generally determined by the destination country and are outside ATV 3D Print's control.

Customers are responsible for understanding and complying with applicable import regulations in their country.

13. Delivery Confirmation

An order may be considered delivered when the courier's tracking system records the package as delivered to the shipping address provided by the customer.

If you believe your order has been marked as delivered but you have not received it, please contact us as soon as possible so that we can assist with the courier investigation.

14. Contact Us

For questions regarding shipping or delivery, please contact us:

ATV 3D Print

Email: info@atv3dprint.com
Phone/WhatsApp: 8800001716
Address: 459/12 JACOBPURA GURGAON HARYANA
Website: atv3dprint.com

When contacting us about an order, please include your order number so that we can assist you more quickly.

ATV 3D Print reserves the right to update or modify this Shipping & Delivery Policy at any time. Any changes will be published on this page with an updated revision date.